Review: Garuda Indonesia Economy Class A330-200 Surabaya to Jakarta

At first I booked my flight from Surabaya to Jakarta using GA323 on 28th October 2017 at 18.00. The flight was scheduled to flown by an Airbus 330-200 (all economy class configuration). Garuda Indonesia award redemption price on Jakarta to Surabaya segment is 80,000 miles in economy and 14,000 miles in business.

I decided not to do redemption since the published fare in Garuda Indonesia’s website is only IDR 837,500, so the economy award redemption will not be a worth option if you ask me. Even better, at that time airy room was running a good promotion where you will get IDR 110,000 off when you purchase an air ticket worth at least IDR 800,000. The airy room published fare before discount was less than Garuda’s, so the final amount that I paid is only IDR 697,000.

Two days before my date of departure, Garuda canceled my flight and they alternate me to the later flight. I am transiting from Bali, so I will spend more time in the airport if I take the later flight. Therefore I refuse their offer and requested to be moved to the later date instead, so I can spend the night in Surabaya.


Garuda Indonesia 319
Surabaya (SUB) to Jakarta (CGK)
Date: 29th October 2017
Depart: 15.58 (scheduled 15.30)
Arrive: 17.06 (scheduled 16.45)
Duration: 1 hour 8 minutes
Aircraft: Airbus 330-200
Seat: 40G

My drive from the city center to the airport was a bliss, with no painful traffic jam. I arrived at the airport around 13.00. Surabaya Juanda International Airport has two terminals: Terminal 1 and Terminal 2. Terminal 1 was solely serving domestic flight for all airlines except Garuda Indonesia and Air Asia while Terminal 2 was serving international flight and domestic flight for Garuda Indonesia and Air Asia.

Surabaya Juanda International Airport Departure Hall

Surabaya Juanda International Airport Departure Hall

Surabaya Juanda International Airport Departure Hall

I proceeded to Garuda’s check-in counters at the left end of the check-in hall. After I receive my boarding pass from the check-in agent, I go to the departure hall at the second floor.

Garuda Indonesia Premium Check-In Counter at Surabaya Juanda International Airport

Garuda Indonesia General Check-in Counter at Surabaya Juanda International Airport

You will found many shops and eateries along the way to the departure hall and inside the departure hall.

Surabaya Juanda International Airport Shops & Eateries

Surabaya Juanda International Airport Shops & Eateries

Surabaya Juanda International Airport Shops & Eateries

Surabaya Juanda International Airport Shops & Eateries

You can also find 2 lounges in the departure hall: Garuda Indonesia Domestic Executive Lounge and Concordia Blue Sky Premium Lounge. I can’t use Garuda Indonesia Domestic Executive Lounge since I’m not flying in business nor had an elite status in SkyTeam. So I spend my time in Concordia Blue Sky Premium Lounge (the review will be posted later).

Garuda Indonesia Domestic Executive Lounge at Surabaya Juanda International Airport

Concordia BlueSky Premium Lounge at Surabaya Juanda International Airport

After killed some times in the lounge, around 15.00 I decided to go to departure gate 2 where my aircraft was being parked. There are 2 separate boarding line: 1 line for economy class and 1 line for SkyPriority. Boarding process was rather organized and not painfull.

Surabaya Juanda International Airport Departure Gate

Surabaya Juanda International Airport Departure Gate

I boarded the aircraft via a jet bridge.The aircraft was an Airbus 330-200 with 2 classes of travel (business and economy). The economy cabin was arranged in 2-4-2 configuration. I seated in an aisle seat in the back cabin.

Garuda Indonesia Economy Class Cabin

Garuda Indonesia Economy Class Cabin

Garuda Indonesia Economy Class Cabin

Garuda Indonesia Economy Class Cabin

The seat pitch in economy class was 32″, very generous for a short domestic flight. The leg room was also very good.

Garuda Indonesia Economy Class Leg Room

Each seat was equipped with adjustable personal In-flight Entertainment (IFE), complete with personal controller. The entertainment selection was also good, but I didn’t watching any on this short flight.

Garuda Indonesia Personal In-flight Entertainment

Garuda Indonesia Personal Controller

Unlike in Garuda’s Boeing 737-800, Garuda’s Airbus 330-200 doesn’t come with personal air vent. But the cabin temperature was keep in cool condition on my flight.

Garuda Indonesia Economy Class Cabin

You don’t have to worry about the battery of your gadget, you will found USB port to charge your gadget battery on almost each seat.

Garuda Indonesia Economy Class USB Port

A few minutes after the cabin was completely filled up, we began our pushback. The safety video was played in every screen, followed by SkyTeam commercial and Garuda Indonesia Business Class culinary commercial. Shortly after we began the take-off roll, leaving Surabaya.

Garuda Indonesia Safety Video

SkyTeam Commercial

Garuda Indonesia Business Class Culinary Commercial

In no time we reached the cruising altitude and the flight attendant swiftly handed each passenger with a snack box. Well, if you ask me the snack box was looks so sad. I asked for a glass of milk and a glass of orange juice to accompany my snack time.

Garuda Indonesia Economy Class Snack

I manage to check the lavatory in the back of the cabin. I can say the lavatory was’t in a very good condition.

Garuda Indonesia Economy Class Lavatory

Garuda Indonesia Economy Class Lavatory

Garuda Indonesia Economy Class Lavatory

After a while, we began our descend toward Jakarta. The landing was so smooth, thanks to the nice weather surrounding Jakarta. After the aircraft safely parked in the apron of Terminal, we exit from the aircraft through a jet bridge.

Jakarta Soekarno-Hatta International Airport Apron

I didn’t check my belonging, so I headed straight to the ground transportation area where I will catch a bus to go to city center. Along the way I saw many art installation, I think it is a nice touch.

Jakarta Soekarno-Hatta International Airport Arrival Area

Jakarta Soekarno-Hatta International Airport Arrival Area

Jakarta Soekarno-Hatta International Airport Art Installation

Jakarta Soekarno-Hatta International Airport Art Installation

Jakarta Soekarno-Hatta International Ground Transportation Area

Bottom line

With the amount that I paid, I think it’s worth enough. Garuda Indonesia provided a very comfortable flight, even in a short domestic economy class. Their customer service was also very good, they are very helpful to change the date of my flight as per my request (although it is Garuda’s fault who cancelling my original flight). On thing they could improve is their snack box. I remember in the good old time where I get a way better snack box even in economy class.

 


Disclaimer:
Author doesn’t affiliate and not earn anything from the brands mentioned on this post.


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